Nothing in your cart at the moment.
To start your return, enter your order number and email address or phone number
We are unable to offer exchanges. If an exchange is required please request a refund on your current order and kindly place a new order.
Extended Christmas Returns
Any purchases made from the 1st of October 2024 can be returned up until the 15th of January 2025, as part of our extended Christmas returns period. For full-price merchandise we offer a refund or exchange. Sale items or items returned with a gift receipt qualify for an exchange or store credit only. This does not affect your statutory rights.
How Do I Make a Return?
Enter your email address or phone number, and your order number in the forms above, then click Start, and follow the prompts. Please note if you would prefer to return your order in store no need to initiate a return request, just bring your order into our Gordon Street store with your invoice/ proof of purchase and a member of staff will be able to assist.
If you have any issues, please contact our customer service team.
Where Can I Find My Order Number?
The order number can be found on your receipt, or in the title and top of your purchase confirmation email.
For example, in the purchase email "Order #1744 confirmed" - the order number is 1744.